Who’s Who!?

Agent Commission Support Team

To speak with someone over the phone, call 1.888.997.3525. Support is available 9am-5pm on weekdays.

• Direct Deposit Setup

• Changes in W9s

• Where to send a personal W9

• Marketing Reimbursement Status

• Invoice Inquiries

• Wiring Instructions Verification (for agents and clients)

Sales Managers

Our Sales Managers bring decades of Triangle real estate experience and expertise from various brokerages and are here to help you manage and grow your business. At Compass, your Sales Manager is your real estate business coach. They are here as your resource regarding contracts, negotiations, business planning, strategy, and legal questions.

*Contact Your Sales Manager Directly*

• Support Growing Your Business

• Contract Questions

• Pricing Strategy

• Brokerage Questions

• Real Estate Industry Expertise

• Local Compliance and Real Estate Law

• Business Development and Strategy 

Agent Experience

An Agent Experience Manager (AEM) is your first point of contact should you ever need help, direction or support. AEMs will develop a nuanced understanding of your business and operational needs, provide Compass tools trainings, and work closely with Compass leadership to continuously improve our resources and offerings.

• Business Cards

• Compass Academy

• Compass.com Agent/Team Pages

• Marketing Center Guidance

• Compass Programs

• Feedback on Compass Tools

• Team Member Additions

• Compass Tools

• CCiBT

• Search & Collections

• CRM

• CMA

• Marketing Center

• Compass Mobile App

• Transferring Listings

Office Experience

From the morning essentials that get us started to the office space that inspires our productivity, the Agent Experience Coordinator’s (AEC) are there to make it happen. Their expertise lies in positivity, approachability, and execution abilities in a rapidly changing startup environment.

• Building Access

• Compass Branded Supplies

• Conference Room Bookings

• Incoming and Outgoing Mail

• Parking/Validation

• Printer Setup and Questions

• Signage Check-out

Marketing

Our Marketing Team is here to help our brokers tell their stories, promote their businesses and develop their brands. They lead strategy and execution for all agent marketing to ensure cohesion with the Compass brand, analyze the local media landscape and develop local media strategies to help promote both Agents and Compass in the region.

• Advertising Opportunities

• Brand Development

• Custom Collateral

• Logos

• Listing Strategy

• Marketing Center Guidance

• Personal Brand Development

• Overall Marketing Planning

• Recommendations for Marketing Budget, Cadence, and Execution

• General Marketing Strategy

• Photographers and Other Vendors

• Social Media and Digital Strategy

• Websites

• Support & Recommendations on Messaging/ Content for various Marketing Channels

• Luxury Property Support

• Paid Media Guidance

Transactions + Commissions

The Transaction Coordinators oversee all compliance details throughout the transaction process so that you can focus on building client relationships and advancing your business. The Commission Specialists ensure you are paid timely and accurately on all transactions related to real estate closings.

Transactions

• Contract Submission and Compliance

• Transaction Support

• Earnest Money Verification

• Terminations

• MLS Violations

• Contract to Close Assistance

Commissions

• Agent Remittance Support

• Commission Payment Inquiries

• Direct Deposit Setup/Change Request

• Agent Reporting

Strategic Growth

Our Strategic Growth Team is the face of the company and the engine of our market expansion. They are the first line of outreach for our company and the Strategic Growth Manager’s role is to bring top producing agents to Compass by effectively selling the Compass value proposition (technology, marketing, culture, and support).

*Contact your Strategic Growth Manager Directly

• Agent Introduction Program (AIP)